New Version Not Installing

[Broadsword]

Hi Chris - While I have had success in the past with updates to Edgerater as you release templates, with the April 2014 update I repeatedly receive the dialog box "Application cannot be started. Contact the application vendor." after I accept the prompt to install the new version.

What should I check or modify to my system?
Thanks.

[Chris White]

One thing to check is that you have the latest .NET framework 4.5 version from Microsoft. You can install it from here:
http://www.microsoft.com/en-us/download ... x?id=30653

If you try to install .NET 4.5 and it says that you already have it installed then you are good to go on that front.

The next thing to check would be the information in the 'Details' of the error message. If you post the entire text of the details here I will take a look and suggest the next step.

[Broadsword]

Chris - running 8.1 and Net 4.5 says it is installed. Here is the details report.

PLATFORM VERSION INFO
Windows : 6.2.9200.0 (Win32NT)
Common Language Runtime : 4.0.30319.34014
System.Deployment.dll : 4.0.30319.33440 built by: FX45W81RTMREL
clr.dll : 4.0.30319.34014 built by: FX45W81RTMGDR
dfdll.dll : 4.0.30319.33440 built by: FX45W81RTMREL
dfshim.dll : 6.3.9600.16384 (winblue_rtm.130821-1623)

SOURCES
Deployment url : file:///C:/Users/Scott%20A.%20Robinson/AppData/Roaming/Microsoft/Internet%20Explorer/Quick%20Launch/User%20Pinned/TaskBar/EdgeRater%20PRO%20Unleashed.appref-ms%7C
Server : AmazonS3
Deployment Provider url : http://erpro13.s3.amazonaws.com/downloa ... pplication
Application url : http://erpro13.s3.amazonaws.com/downloa ... e.manifest
Server : AmazonS3

IDENTITIES
Application Identity : EdgeRater PRO Unleashed, Version=13.0.0.37, Culture=neutral, PublicKeyToken=582915b6f6ec504f, processorArchitecture=msil, type=win32

ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\Users\Scott A. Robinson\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\EdgeRater PRO Unleashed.appref-ms| resulted in exception. Following failure messages were detected:
+ The application binding data format is invalid. (Exception from HRESULT: 0x800736B2)

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [5/1/2014 8:14:34 PM] : Activation of C:\Users\Scott A. Robinson\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\EdgeRater PRO Unleashed.appref-ms| has started.
* [5/1/2014 8:14:34 PM] : Performing necessary update check as specified by the deployment.
* [5/1/2014 8:14:35 PM] : Consuming new update.
* [5/1/2014 8:14:35 PM] : Installation of the application has started.
* [5/1/2014 8:14:36 PM] : Processing of application manifest has successfully completed.
* [5/1/2014 8:14:37 PM] : Found compatible runtime version 4.0.30319.
* [5/1/2014 8:14:37 PM] : Request of trust and detection of platform is complete.
* [5/1/2014 8:15:34 PM] : Downloading of subscription dependencies is complete.
* [5/1/2014 8:15:34 PM] : Commit of the downloaded application has started.

ERROR DETAILS
Following errors were detected during this operation.
* [5/1/2014 8:15:35 PM] System.Runtime.InteropServices.COMException
- The application binding data format is invalid. (Exception from HRESULT: 0x800736B2)
- Source: System.Deployment
- Stack trace:
at System.Deployment.Internal.Isolation.IEnumSTORE_ASSEMBLY.Next(UInt32 celt, STORE_ASSEMBLY[] rgelt)
at System.Deployment.Internal.Isolation.StoreAssemblyEnumeration.MoveNext()
at System.Deployment.Application.ComponentStore.CollectCrossGroupApplications(Uri codebaseUri, DefinitionIdentity deploymentIdentity, Boolean& identityGroupFound, Boolean& locationGroupFound, String& identityGroupProductName)
at System.Deployment.Application.SubscriptionStore.CommitApplication(SubscriptionState& subState, CommitApplicationParams commitParams)
at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
at System.Deployment.Application.ApplicationActivator.ConsumeUpdatedDeployment(SubscriptionState& subState, ActivationDescription actDesc)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.

[Chris White]

Searching the web for this error message I've seen some suggestions to run 'Windows Update' and accept all of the necessary updates. So please try that.

After that, the next step would be to do the following to try for a completely fresh install:

1. Backup your {Documents}\EdgeRater folder and subfolders to a safe place
2. Delete {Documents}\EdgeRater and all subfolders.
3. Uninstall EdgeRater
4. Reboot
5. Re-install EdgeRater.

If you still have the problem after that we will need to do an online support call, so please let me know.

Chris.

[Broadsword]

Hi Chris - Did what you suggested, but still not success when downloading from your website and trying to install. Would like to setup an online support call.
Thanks.